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 M2GO/M2PC/M-TOUCH Hardware
 m2go keys and fader without reaction
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rentali

2 Posts

Posted - 15 Feb 2015 :  19:09:13  Show Profile
Hi, I have a problem with our m2go.
since last night all faders and keys are death.

we've tried many reboots => no reaction. ( there is no water or other visible damage)
the "pause/back", the "select" key and the "last" are blinking. the small touchscreen on console ist white. the main touchscreen is black with the number 98 displayed. after a while the console starts, but all faders and buttons are without function.

has anyone an idea?

thanks and greetings from zurich.

Big_Daws

290 Posts

Posted - 16 Feb 2015 :  06:09:47  Show Profile
try reloading the firmware...this has helped my little quirks i have had. also just check that you are running the latest software, in conjunction with the latest firmware.
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Paul Pelletier

10024 Posts

Posted - 16 Feb 2015 :  13:40:15  Show Profile
If you see number 98 in the corner, this means the Bios is booting.

Does it say Live or Free on the left of the command line?

If it says Free, this means the Dongle license is not seen by the software.
This dongle is a small PCB (1.5 cm x 2 cm} connected to the middle of the front panel PCB.
Open the M2GO and see what if all cables are well sit.



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rentali

2 Posts

Posted - 16 Feb 2015 :  18:54:30  Show Profile
Thanks for your inputs.

I can see the "Live" on the left of the command line. OS and Firmware are up to date ( I think so)


I brought my console to martin service switzerland, See what they can do.
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Kris VH

1629 Posts

Posted - 02 Mar 2015 :  16:25:00  Show Profile
Hello, was this issue solved? Thanks for the updated. Greetings. Kris
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Ozzy

1 Posts

Posted - 03 Mar 2015 :  17:31:27  Show Profile
Hi Kris,

the issue was caused by some kind of liquid that poured on the pcb, directly below the touch pad. You certainly know which components are located there...
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