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 New M-Touch Appears Dead (Solved)
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19 Posts

Posted - 18 Oct 2015 :  05:47:03  Show Profile
I just received my new M-Touch this week from my local dealer. Plugged it in and Windows said the driver was successfully loaded. But the M-Touch had lights and appeared dead. I launched M-PC, loaded the the demo show file (I'm new to M-PC), and the M-Touch still has no lights and appears to be dead. In the setup menus of M-PC, the M-Touch does not show as an available device.

Am I doing something wrong, or it the unit dead?


92 Posts

Posted - 18 Oct 2015 :  10:04:09  Show Profile
Try uninstalling the software with the martin cleanup tool
And then install the latest version .604. That worked for me.
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Ofer Brum

6911 Posts

Posted - 18 Oct 2015 :  11:42:51  Show Profile
Are you using M-PC 604?
Which menu did you look at? The unit will appear under System\DMX Settings\ USB DMX
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19 Posts

Posted - 18 Oct 2015 :  22:24:28  Show Profile
Thank you both. The software was not .604. We un-installed and re-installed M-PC with the latest software and it is working fine. Thank you again.
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