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 M1 and M6 Hardware
 Upgraded to version 3.44.604 but Faders freeze
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dejas

43 Posts

Posted - 25 Nov 2015 :  15:28:34  Show Profile
Just upgraded my M1 to the latest version of the software - the desk seems to be fine but after using 1-2 minutes, none of the faders work - the keypad is fine and touch screen is still ok but mouse is out too. Keys like selection are out of action too... Grand master is working.

Seems odd because the desk working fine on the earlier software all day today. Only had issues after the software upgrade

Checked the firmware and it seems to be on the current version. power off reboot several times over...

any thoughts?

dejas

43 Posts

Posted - 27 Dec 2015 :  07:19:13  Show Profile
turned out to be a windows USB driver issue....
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Ofer Brum

6911 Posts

Posted - 27 Dec 2015 :  09:38:38  Show Profile
Hello,

Did you do a full OS install, or just software update?
Which version was previously on the desk?

FYI, a new release version (641) is already out. The Support page will be updated after the holidays

This new build requires a Full OS install, so make sure to back up your show and User profiles, first

https://martinprofessional.app.box.com/s/vx99budjtvsav691w631mfxk7kk1eirv
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