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68 Posts

Posted - 06 Jan 2013 :  01:09:35  Show Profile
Weird issue-

I have an ether2dmx8 and DMX ports 5 and 6 are responding as "off".

I did a full factory reset and ports 5 and 6 are still responding as "off."

In the config menu, i can't select ports 5 and 6.


Node A on this device lists with an ! (explanation point) though it seems to work fine.

Artnet is fine and all other devices respond correctly.

any thoughts!

thank you!


Paul Pelletier

10024 Posts

Posted - 06 Jan 2013 :  02:03:12  Show Profile
Can you please send an email to

Include what firmware version is in the Ether2DMX8

P.S. the latest software M-Series is 2.92.411. if you are still on build 380 as your signature is saying, you should upgrade. The ETher2DMX8 will require the latest firmware to work with build 411.
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68 Posts

Posted - 06 Jan 2013 :  04:05:56  Show Profile
Ah! Sorry... skimpy on the info today.

Current firmware. Artnet provided by an MA2.

There are two ether2dmx8s (primary/backup)
one is
node A
node B

one is
node A
node B

both got a factory reset before the IP address was assigned, and both were set to factory default MX Output Universe 9-16.

one responds correctly to the network in all ways
the other has the problem as described above-
i.e. no matter what i do, ports 5 and 6 are set to disabled. and when i go into DMX config, I cannot select port 5 and 6.

I'm assuming that means the internal module is fried in some way shape or form, but I figured it was worth putting in a request for suggestions..

thank you!

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3932 Posts

Posted - 06 Jan 2013 :  04:12:30  Show Profile
Ports 5 and 6 probably lost their assignment during a firmware update. Email us at the controllersupport address and we can send you some info how to call up a little tool to relearn the 1-8 assignment of the ports.
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Kris VH

1629 Posts

Posted - 16 Jan 2013 :  09:39:51  Show Profile
please note that on the service pages of the Ether2DMX8 box, I have put a procedure to assign the DMX ports of the Ether2DMX8 box.
Let me know if you need further assistance.

Kind Regards,
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274 Posts

Posted - 18 Jun 2013 :  08:59:15  Show Profile
What is the latest version of firmware now for the Ether2DMX8?
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722 Posts

Posted - 18 Jun 2013 :  09:26:07  Show Profile
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