There are two ether2dmx8s (primary/backup) one is node A 184.108.40.206 node B 220.127.116.11
one is node A 18.104.22.168 node B 22.214.171.124
both got a factory reset before the IP address was assigned, and both were set to factory default MX Output Universe 9-16.
one responds correctly to the network in all ways the other has the problem as described above- i.e. no matter what i do, ports 5 and 6 are set to disabled. and when i go into DMX config, I cannot select port 5 and 6.
I'm assuming that means the internal module is fried in some way shape or form, but I figured it was worth putting in a request for suggestions..
Ports 5 and 6 probably lost their assignment during a firmware update. Email us at the controllersupport address and we can send you some info how to call up a little tool to relearn the 1-8 assignment of the ports.