Martin User Forum (closed)
Martin User Forum (closed)
Home | Profile | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
 All Forums
 Controllers
 M2GO/M2PC/M-TOUCH Hardware
 M2GO Touchscreen issue
 Forum Locked
Author Previous Topic Topic Next Topic  

cpike3

252 Posts

Posted - 14 Jul 2014 :  01:03:28  Show Profile
I recently purchased an M2GO.
I'm using a Planar PCT2485 multi-touch touchscreen http://www.planar.com/products/desktop-touch-screen-monitors/24-inch/helium/

I can get in to the command prompt from the Martin software, and from there I can open Explorer. My issue is that I can't use the multi-touch functions of the virtual console, IE bringing up multiple virtual faders at a time. Here's a screen capture of what I'm talking about. I can connect the same monitor to a PC running the M-PC software and control each of these faders with a different finger simultaneously. http://imgur.com/piIIUZN

The multi-touch function is not as important as the issue I'm having with a glitchy cursor. Also, no matter the calibration, it just isn't as accurate as it should be. (creating a .gif seemed easier than fooling around with posting a video. You can see what I'm talking about.) http://gifl.it/1khLag4

I called Planar and they were no help at all. They maintain I don't need drivers. Martin unofficially maintains I should have bought an Elo. Well I didn't want an overpriced, under featured, old tech Elo. And this monitor takes up a whole lot less space in a road case than the smaller Elo.

When I unplug the USB for the monitor, the glitching stops. Different USB ports offer no joy either.
What I've tried thus far:
-Updating the embedded graphics card software. (which actually fixed another issue I was having.)
-Trying to copy/update drivers from a working 7 machine to this 7e machine. The driver window says the driver is current when compared to the other computers driver. It's entirely possible I tried the wrong thing and did it the wrong way.

Any ideas? Thanks

Administrator

3932 Posts

Posted - 14 Jul 2014 :  02:42:31  Show Profile
HI!

The M2GO has no multi touch license from Windows, only single touch will work. There is no need for an ELO, the Planar is supported by us (as are any other Win7/8 certified screens).
Before you calibrate, use the "clear calibration" button to start from scratch.
No drivers needed, Planar is right there. Please don't install anything yourself in the OS, it won't be reliable and cause unpredictable problems.

For the cursor flashing there is a workaround I need to look up and post.
What issue do you have with the graphics card?

Go to Top of Page

cpike3

252 Posts

Posted - 14 Jul 2014 :  02:51:28  Show Profile
Thanks! The display was underscanning, meaning there was an inch around each corner of the display. When I went in to the graphics card software to change the overscan, it was greyed out. I updated the software and I was then able to change the scanning to fill out the screen.

Additionally, I cannot get the screen to calibrate. When I go to "Calibrate Touch Monitors" the two right side touch points will not register a touch. It will only register a touch when my finger is approximately 1 inch away from the actual touch point. This, predictably, makes the monitor inaccurate.
Go to Top of Page

cpike3

252 Posts

Posted - 14 Jul 2014 :  03:47:05  Show Profile
This is what happens when I try to calibrate it. I can't touch the far right calibration points.
http://vid28.photobucket.com/albums/c206/cpike3/M2GO/Video1_zps25c6b0e6.mp4

Here is what happens when I calibrate it to the above. It's accurate to the left side of the monitor, but comes out of calibration, as you can see, towards the right side of the monitor.
http://vid28.photobucket.com/albums/c206/cpike3/M2GO/Video_zpsc3a08a3b.mp4
Go to Top of Page

pyroxtreem

2 Posts

Posted - 15 Mar 2015 :  04:40:51  Show Profile
has there been any update on this? i'm having the same flickering curser issue with my Dell E2014T
Go to Top of Page

Kris VH

1629 Posts

Posted - 19 Mar 2015 :  14:22:49  Show Profile
Hello, it's correct that we currently only support the ELO touch screens natively (touch calibration tool included in our software). If your screen (from another brand) is completely Windows compatible without the need for extra drivers to be installed, you might want to calibrate it directly in Windows.
Keep me posted if that works.
Greetings,
Go to Top of Page

pyroxtreem

2 Posts

Posted - 07 Apr 2015 :  00:39:19  Show Profile
how do i calibrate it directly in windows?
Go to Top of Page
  Previous Topic Topic Next Topic  
 Forum Locked
Jump To:
Martin User Forum (closed) © 2017 Martin Professional Go To Top Of Page
Snitz Forums 2000