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 M1 Console not responding....
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Big_Daws

290 Posts

Posted - 08 Oct 2014 :  00:04:52  Show Profile
Hey guys,

i left my console in console lock overnight whilst at a conference. i came in and sat down at the console in the morning, unlocked the console to only discover that the console didn't respond to the faders or buttons. a little perplexed by this, i restarted the console (not looking into it deeper) and it seemed to fix the issue...

has anyone come across this or know how to fix without restarting the console...fortunately this wasn't at a time sensitive spot, so the restart wasn't an issue, but it very easily could of been...

Kris VH

1629 Posts

Posted - 19 Nov 2014 :  15:58:20  Show Profile
Hello,
I have been investigating this but I could not reproduce it. Can you tell me if you have had this more than once after this bug report? Thank you.
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Big_Daws

290 Posts

Posted - 20 Nov 2014 :  02:03:46  Show Profile
to be honest i have had it only happen once. i took the console again onto another week long corporate show but i didn't want to lock it as of this issue. between these two events i did a full OS update to the 3.40.543 revision since the previous was glitchy for me. and all issues have seemed to have been resolved. i think it just needed a fresh OS install

at some point i will put this to the test again. its shop inventory time at the moment.
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Kris VH

1629 Posts

Posted - 20 Nov 2014 :  13:18:13  Show Profile
OK thanks for the feedback. Please let me know if you experience this again, but at this time I have had no other call about this matter. Success with the shows!
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Big_Daws

290 Posts

Posted - 20 Nov 2014 :  13:31:45  Show Profile
ok i will email directly. thanks!
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Chleby

5 Posts

Posted - 19 Dec 2014 :  23:14:48  Show Profile
I run 2 consoles, a main and a backup and have had this same problem on both. All LEDs on the control surface go blank and the lad buttons go to blue and everything is unresponsive. I run the show in time code and the timecode continues to read and the show continues running.
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Chleby

5 Posts

Posted - 19 Dec 2014 :  23:19:49  Show Profile
I have also received the same windows error message on both consoles which says "Martin lx controller has stopped working" I have pictures of how the console appears when it freezes and the error message it has given me but I don't seem to be able to upload them here from my phone. Also I am running build version 3.4.540.0
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Ofer Brum

6911 Posts

Posted - 20 Dec 2014 :  09:06:04  Show Profile
Hello,

This is a bug, which was fixed in the latest V. 570

Please upgrade your consoles
http://controllersupport.martin.com/
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