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Kylejadon

2 Posts

Posted - 17 Oct 2014 :  00:24:39  Show Profile
Hi guys

I recently updated the brand new software (3.4) onto my Martin M1 console. Before the update I had 16 universes that were good to go. After the update I now only have 2universes with a caution sign present next to them in the system 'about' menu.

How do i get my 16 universes back! Thanks for the help!

kyle

Paul Pelletier

10024 Posts

Posted - 17 Oct 2014 :  04:36:10  Show Profile
Hello Kyle,

This is most likely not due to the update, but rather something where wrong with the hardware.

If you only 2 universes, it means the M1 does not see the One-Key dongle.

Contact me so I can help you with this



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Kylejadon

2 Posts

Posted - 19 Oct 2014 :  17:42:01  Show Profile
Hi Paul

Thanks for the reply, I called you guys and after some reinstalling with a compatable USB stick everything worked! Thanks again for the great customer service, always top notch

Kyle
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Paul Pelletier

10024 Posts

Posted - 19 Oct 2014 :  21:50:27  Show Profile
Great to hear!
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