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 Duo Box not recognized
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1 Posts

Posted - 26 Apr 2015 :  19:33:46  Show Profile
Hello, I have downloaded the latest version of M PC V3 on a windows 8 dell touchscreen, but I cannot get it to see the duo box. I have uninstalled and reinstalled but it still doesn't recognize it. Any ideas?


290 Posts

Posted - 26 Apr 2015 :  19:54:11  Show Profile
have you updated the DUO box firmware?
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810 Posts

Posted - 26 Apr 2015 :  23:17:11  Show Profile
I have come across this with a msi computer we have. There is an issue with the driver and will only work on the usb 2 ports.
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Paul Pelletier

10024 Posts

Posted - 27 Apr 2015 :  12:23:26  Show Profile

ask for a remote control of the PC so someone from our team can see what is going on here.

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1 Posts

Posted - 26 Jun 2015 :  14:58:22  Show Profile
Hi, I've been trying without success to get my Universal DMX box to work with our new work laptop and M-PC.. Unfortunately I keep coming back to the same point where drivers are loaded but the entry in device manager shows a 'code 10 cannot start this device' error.
I've tried moving it back onto out old laptop which now has the same os and setup as the new one and the box is recognised and works.
The only difference between the setups is that the new machine is ALL USB 3.0 and the old is USB 1 & 2. Is this a on-going problem or has it been resolved yet.
Anyone got any ideas as I've run out of them.
OS - Windows 7 Enterprise sv pk 1 - 64-bit
12gb ram
500gb free on drive

best regards

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190 Posts

Posted - 01 Jul 2015 :  17:42:08  Show Profile
I am having the same problems

I have a Windows 8.1 just updated to MPC 3.44.604 and cannot get my Duo DMX box to work

I have updated 3 other computers all Windows 7 no problem
I have 3 other Gray USB duo box they do not work
I have 2 black Duo box do not work

I have a one Key in it and it see that but not any of the USB Boxes

I have tried to e-mail Controller Support and they have not gotten back to me

Any help
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3932 Posts

Posted - 02 Jul 2015 :  23:54:21  Show Profile
Fixed! Driver needs to be uninstalled / reinstalled.
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190 Posts

Posted - 03 Jul 2015 :  01:14:13  Show Profile
Originally posted by Matthias Hinrichs

Fixed! Driver needs to be uninstalled / reinstalled.

Thanks Matthias your the best
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